Policies & FAQ

Turnaround Times

Design Services

  • Simple Artwork Updates: 1–2 Business Days
  • Vector Artwork Recreation: 1–3 Business Days
  • Logo Design: 5–10 Business Days
  • Branding Packages: 1–3 Weeks
  • Large Custom Design Projects: Quoted Per Project

Signs & Banners

  • Yard Signs: 5-7 Business Days
  • Banners: 3–5 Business Days
  • Standard Signage: 5–10 Business Days
  • Large or Custom Sign Projects: Varies By Project

Vehicle Graphics

  • Door Lettering: 3–7 Business Days
  • Spot Graphics: 5–10 Business Days
  • Trailer Graphics: 5–10 Business Days
  • Vehicle Wrap Printing: 5–10 Business Days
  • Installation Scheduling: Based On Current Shop Schedule

Promotional Products

Most promotional products are completed within:

5–10 Business Days

Some specialty items may require additional production time depending on product availability and supplier schedules.

Outsourced Production Items

To provide a wider selection of products and competitive pricing, many items are produced through trusted production partners.

Most outsourced products are completed within:

5–7 Business Days

after artwork approval and payment have been received.

Production times may vary based on product type, supplier workload, shipping schedules, and material availability.

Important

All turnaround times begin after:

✔ Artwork approval has been received

✔ Payment requirements have been met

✔ All necessary project information has been provided

Turnaround estimates are not guarantees and may be affected by supplier delays, shipping interruptions, weather conditions, material shortages, or other circumstances outside our control.

If you have a specific deadline, please let us know when placing your order so we can determine whether rush service options are available.

Communication Policy

Communication

To ensure nothing gets missed, we recommend communicating through our office phone, email, or approved project channels.

This allows our entire team to assist with your project and helps keep all project information organized.

Storage & Abandoned Orders

Completed orders must be picked up within 30 days.

Storage fees may apply after 30 days.

Orders left for extended periods may be discarded.

Warranty Information

Manufacturer Warranties

Many products carry manufacturer warranties.

No Warranty Against

  • Customer damage
  • Improper cleaning
  • Abuse
  • Surface failure
  • Existing paint failure

Vehicle Graphics

Warranty coverage may be affected by paint condition, previous repairs, or aftermarket coatings.

Installation & Site Conditions

Weather Delays

Installation schedules may change due to weather conditions.

Surface Conditions

Unexpected surface conditions may require additional labor or materials.

Access Requirements

Customer is responsible for providing access to installation areas.

Proof Approval Policy

Once a proof is approved, production begins.

Customer is responsible for verifying:

  • Spelling
  • Phone numbers
  • Email addresses
  • Addresses
  • Dimensions
  • Quantities
  • Colors

Approved proofs authorize production.

Artwork Ownership & Release Files

Source Files

Editable source files are not automatically included.

Artwork Release Fees

Simple Files: Starting at $50

Moderate Projects: Starting at $100

Complex Branding Projects: Custom Quote

Customer Supplied Artwork

Preferred Files:

  • AI
  • EPS
  • SVG
  • PDF

Accepted:

  • PNG
  • JPG
  • Screenshots
  • Photos

Artwork Cleanup Fees

Additional charges may apply for:

  • Rebuilding files
  • Missing fonts
  • Poor quality artwork
  • Vector conversion
  • Production setup

visit design services page to learn more.

Design Revisions & Change Requests

Visit our design service page to learn more.

Included Revisions

Most design packages include revision rounds.

Additional Revisions

Simple Changes: $25

Moderate Changes: $50

Extensive Changes: $75/hr

Major Redesigns

May require a new quote.

Payment Requirements

Custom Orders

Because every project is custom-made specifically for you, payment is required before production begins.

Once materials are ordered or production has started, cancellations and refunds may not be possible.

Payment Plans

Need a payment arrangement?

Please discuss payment options with us before placing your order. We're happy to work with customers whenever possible.

Vehicle Graphics & Wrap Payment Policy

Due to insurance requirements and previous issues involving unpaid vehicle releases, all vehicle graphics, wraps, and fleet projects must be paid in full before the vehicle leaves our facility.

No exceptions.

Turnaround Times

Rush Services

Design Rush Fees

Same Day: +$100 - we have to drop all scheduled projects to do yours.

Next Business Day: +$50

Priority Queue: +$25

Production Rush Fees

Based on project scope and supplier availability.

Minimum Rush Charge: $25